Communicating with upset employees.

If you don’t develop the courage add skills to sit down with someone who is unhappy or

troubled you’re going to pay a price. And more than talking, the bigger

part of effective communications is listening. If you fail to listen, you’ll

misapprehend the root cause of the problem—accordingly, whatever solution you come up

with will be either wrong or short term. And if that’s all you can do, then no one will see you as

a long-term future leader.