More than anything today, in our so-called Millennial age, people in
management positions, or in any corporate setting, will need to nurture
the abilities to listen to and empathize with coworkers, supervisors, and
employees. The old ways of managing—through fear and intimidation—
don’t work. Those prescriptions have expired. Strength in business, rather,
now derives more from self-control rather than the knack for creating terror
in others. Those with the highest emotional intelligence quotient (EQ)
insure the greatest productivity and growth.