Bridging the Generational Gap

I recently witnessed a working relationship filled with resentment and dislike between a Boomer manager and one of her Millennial employees. The employee was in the midst of handling a difficult problem that the employee was having with a contractor, and it became an opportunity for success. The manager was having difficulty with a presentation, and she made the first move by relying on the employee for their expertise. By swapping the manager's experience of conflict-resolution with the employee's knowledge of digital media, a mutually beneficial relationship was established and the employee felt respected for the first time in a year. A great lesson on bridging gaps between generations. 

-- MR